Terms and Conditions

While shopping at The Scullery online you are subject to the website Terms and Conditions which should be reviewed before placing your order. We reserve the right to make changes to the Terms and Conditions without notice and as a result you should review them each time you make a purchase from The Scullery online.

We make every effort to accurately and honestly present products and information to our customers. If you have noticed any unintended misinformation or errors we apologize and would invite you to bring them to our attention.

Product images are presented as the most accurate depictions of the actual product as is possible. We can`t guarantee however that the view you see of them may not always be accurate due to differences in the equipment you may be viewing items on. The descriptions and information supplied is true to product at the time of publication.

All material on this website, but not limited to images and illustrations and including The Scullery logos, is protected by copyrights, trademarks and other intellectual property rights which may be owned by The Scullery, its related companies or other parties that have licensed or given permission to The Scullery to reproduce.

Use of any of the content of this website on any other website for commercial purpose is a violation of The Scullery copyrights, Trademarks and proprietary rights and is strictly prohibited. This does not include personal or non-commercial use.

No Liability for Damage. We will use our best efforts to keep The Scullery website free from viruses and errors. However we do not accept liability for any damage or loss caused to your computer hardware, software, Internet connections or other peripherals as a result of your use of our website.


Company Information

The Scullery is the trading name of Reglee Retail Two Ltd a New Zealand owned and registered company in New Zealand for the purposes of trading in New Zealand. The company postal address is 371Victoria Street, Hamilton and the Company physical address 371 Victoria Street, Hamilton. The Scullery is also a registered trademark belonging to Reglee Retail Two Ltd. The name that will appear on your receipt or statement will be The Scullery.


Purchasing

Payment Options.  

Payments can be made via the DPS Secure Credit Card  facility or by Direct Credit using Internet Banking from your personal bank account to The Scullery account details provided. Please include your order number and surname in the Reference Fields. All orders will be despatched once payment has been confirmed.

The Scullery gives customers convenient, easy and  secure shopping. Products displayed on this site can be purchased using online Mastercard and Visa transaction facility through a secure connection or by direct credit to our bank account.

Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction.

All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. Should this occur with any item you have ordered we will contact you prior to despatch. From time to time we may have Gifts with Purchase or Special Pricing that are subject to availability and we reserve the right to cancel or amend these without notice. If this situation arises we will contact you prior to delivery to discuss the options which can  include a refund.

Order confirmation and invoices are automatically delivered via email and records of previous transactions are available from the website once securely logged in as a customer.


Delivery

The Scullery offers delivery New Zealand wide. Sorry we are able to offer delivery internationally but we are able to take orders from overseas for delivery to a NZ address.

Anyone at the delivery address who receives the goods shall be presumed by The Scullery to be authorised to receive the goods on your behalf.

Delivery charges are a flat rate of $10 Nationally excluding Waiheke and Stewart Islands. Delivery of oversize or weight or to addresses other than within the North or South Islands may incur additional delivery that are not included in the delivery price shown in the website shopping cart but you will be contacted by The Scullery prior to dispatching the order should this be the case.

If you do not agree to the additional fees you will have the option to cancel your order and any payment already made will be refunded once cleared by our bank.


Returns Policy 

If you are unsatisfied with your order for any reason please contact us at shop@thescullery.co.nz or phone us on 07 8399001 to discuss your concerns.

Where your order has arrived and is damaged you must notify us within 48 hours of receiving the damaged item by either phone or email. Any item damaged in transit we will replace or credit. Replacements will be subject to stock availability and if there are any delays we will keep you informed. If any delays become unacceptable you may choose to receive a credit instead.

If you decide to return your item/s please ensure that they are returned in their original, unused condition including the original packaging that is suitable for resale. The return needs to get to us within 7 days of your advice to us by either email or phone that you intend to return it.

For more information please refer to our Returns and Refunds section.

Returned goods should be sent by courier to:

The Scullery, 371 Victoria Street, Hamilton 3204


Risk 

The risk of any loss of, or damage to, the products will pass to you on delivery.


Security

The Scullery uses SSL- Secure Sockets Layer . This means all the information you enter into the order during the checkout process such as credit card and address details will be encrypted and unable to be understood by outside influences and as a result keeping it private. You should always be able to see the padlock symbol but if you have any concerns about security please contact us on 07 8399001 or email shop@thescullery.co.nz.


Guarantee

Goods sold by The Scullery are covered under the Consumer Guarantees Act (CGA) of 1993 (New Zealand)


Disclaimer/Limitation of Liability

The Scullery, Hamilton makes no representations or warranties, either expressed or implied, as to the accuracy or reliability of the information on this website to you or any other person, or its fitness for any purpose whatsoever. This website is a general information service only. Use of the website material is at your own risk. In no event will The Scullery be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website. You should assess whether the material or information provided is appropriate in light of your own objectives, situation and needs.