Returns and RefundS

Unsuitability

If you wish to return your purchase to the Scullery due to unsuitability for a refund or exchange you need to contact us advising us of the situation and you may return it within 14 days. Items returned due to unsuitability requiring a refund MUST be in unopened and unused condition and have all the original packaging and labeling intact so we are able to resell the item. You must include the original documentation received with the order. We will fully refund the price of the goods minus the original freight cost. Return of the goods is at your cost. If you are able to return the goods in person we will endeavor to make the exchange or refund immediately but in some cases this may not be possible.

Damaged or Faulty Goods 

For any product supplied by us that is faulty or that has suffered damage in transit The Scullery will provide sufficient courier tickets to have the product returned. Please contact us immediately in the unfortunate situation that this may have occurred so we can arrange to get the product/s returned for assessment. Please include the original documentation received with the order.  Once the product has been received we will assess the goods to ensure they meet the return criteria. Items that are damaged or faulty due to misuse by the purchaser or other person will not qualify for a refund or free replacement. If there is an issue with this we will contact you to discuss the problem.

For any product supplied that is faulty or that has suffered damage in transit you will be offered the choice of a refund or free replacement. If you choose a replacement it will be despatched free of charge to you as soon as possible once the faulty or damaged product has been returned to us. If there are any out of stocks preventing us from providing a replacement we will contact you to discuss your preferred solution which can include a refund

If you choose a refund it will be processed within 5 days upon receiving the goods at The Scullery

Please note that if you are able to drop the goods off to us in person to The Scullery please note we may not be able to assess the product or process any resulting refund immediately.

Receiving Deliveries 

We package all our deliveries carefully to minimise the possibility of any damage in transit occurring but should this occur we apologise for any inconvenience. When receiving delivery of goods please carefully check your delivery for any signs of external or internal damage and if you are unsure please DO NOT SIGN or accept delivery. It is then the courier`s responsibility to return the goods to us. You need to notify us at The Scullery by phone 07 8399001 or email shop@thescullery.co.nz within 48 hours of receiving the delivery if there has been any damage in transit that was not evident when the delivery was received.

Please repack any goods to be returned carefully to avoid any damage in transit.

Please address any returns to,

The Scullery, 371 Victoria Street, Hamilton. 3204

Refunds Exclusions

Items we are unable to refund or exchange include,

  • Products that have been specially ordered in. .

  • Gift vouchers or Store credits.

  • Items that are missing their original packaging, labeling or have been opened or used and are therefore unable to be resold.