Customer Service


Order Pickup

We are more than happy for you to choose to collect your order in person from The Scullery at 371 Victoria Street, Hamilton. You are permitted to stop in the Loading Zone directly outside us if you are in a vehicle. Please note it may be quicker to call us on 07 839 9001 to confirm the item you want is definitely in store.

Gifts

We offer a free gift wrapping service. Please advise us if you would like your gift wrapped.

Gift Vouchers

Gift vouchers can be purchased to any specified value. They have a default  6 month expiry date but this can be altered by request. Gift vouchers are supplied in a Scullery cardboard wallet. They can be mailed to any address in NZ on your behalf for no extra charge when a suitable NZ address is provided. Gift vouchers are not able to be exchanged or refunded and change is given by way of another Gift Voucher to the value of the unspent portion.

Laybys

A layby service is available. Usual consumer layby conditions apply and items on special can be included. We usually require a 20% deposit and  60 days to complete. Please ask if you have any questions about the layby option. Internet Banking payments can be made using your Customer Number and Surname as references.

Gift Registers

We are able to set up a Gift Register for that special occasion. If you would like to set one up either call us on 07 839 9001 or call in to the store and we can help you.

Stock availability

Being a family owned and operated  kitchenware store we have many stock lines including some hard to get products that we may only keep one item in stock of. Despite our best efforts to forecast demand  from time to time there may be items that are unavailable, sometimes within our control and sometimes not. We will give you the best ETA information we have available to us where any product availability issues arise as well as offering alternative products of comparable quality or price if they are deemed suitable. At all times we will consult with you first and The Scullery will accept whatever choice you make including opting for a refund.